Frequently Asked Questions
Everything you need to know about our off-road inspired apparel and gear.
How long does shipping take for custom apparel?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while custom-printed items may require an additional 48 hours for production.
What is your return policy for off-road gear?
We offer a 30-day return policy on all unworn and unwashed apparel. Please ensure all original tags are attached. Note that custom-personalized items are final sale unless a manufacturing defect is present.
Are your shirts durable enough for trail riding?
Absolutely. Our 'Trail-Tested' collection features high-density cotton blends and reinforced stitching designed to withstand the grit and movement associated with off-road adventures.
Do you offer international shipping?
Yes, Soflo Customs ships worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
How should I care for my Soflo Customs printed hoodies?
To preserve the life of the graphic prints, we recommend machine washing cold, inside out, and tumbling dry on low heat or hanging to dry.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Shop Pay installments for larger gear orders.